Returns & Exchanges
At Go Hardware, we want you to be completely satisfied with your home improvement projects. If a tool or fixture isn't right for the job, you can return most items in their original packaging within 30 days of purchase.
Initiate Your Return
Visit our online portal and enter your order number and email address to select the hardware items you wish to return.
Package Your Items
Securely pack the unused items in their original boxes, ensuring all screws, manuals, and mounting hardware are included.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing